Refund Policy

Last updated: October 21, 2026

Publiz is operated by PT PERINTIS BUKAN PEWARIS. Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders and handles checkout, payment processing, invoicing, applicable sales tax/VAT, and refunds. Charges may appear on your bank or card statement as "DODOPAY" or "Dodo Payments".

1. 14-day refunds

Changed your mind? You can get a full refund within 14 days of any charge. That covers:

  • Your first subscription payment and every renewal
  • Plan upgrades
  • Add-ons, such as extra workspaces, team members, or storage
  • AI credit packs, X credit packs, and post packs

You don't need to give a reason.

2. How to ask for a refund

To request a refund, email us at [email protected] from your Publiz account email with the charge date, or manage your purchase through the Dodo Payments customer portal (customer.dodopayments.com) using the email you paid with. Either way works.

Approved refunds go back to the payment method you used. Your bank decides how long it takes to show up, usually a few business days.

3. What happens after a refund

  • Plans and add-ons: the refunded plan or add-on ends right away, and your account moves back to the Free plan.
  • Credit packs and post packs: the credits or extra posts from that pack are removed from your balance. If you've already used some of them, we remove what's left.

4. Cancelling a subscription

You can cancel at any time from Settings → Billing. Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for, and you won't be charged again. Changed your mind before then? You can resume it from the same page.

Cancelling on its own doesn't refund the current period. If you want your money back as well, ask within 14 days of the charge as described above.

5. Free trial

New accounts get a 14-day free trial of the Creator plan. No card is required and nothing is charged during the trial, so there is nothing to refund. When the trial ends, your account moves to the Free plan automatically. You only pay if you choose a paid plan, and the 14-day refund above applies to that charge.

6. Contact Us

Questions about a charge? Get in touch:

PT PERINTIS BUKAN PEWARIS
Jln. Sanjaya 08, RT 001, RW 002, Jogorogo, Jogorogo,
Kabupaten Ngawi, Jawa Timur 63262, Indonesia
Email: [email protected]